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We are experienced.
TMS Health has assembled an experienced, diverse management team knowledgeable in Call Center Relationships, Customer Care, Emerging Technologies, Marketing and CRM solutions for the Pharmaceutical, Consumer Packaged Goods and Consumer/Patient Healthcare industries.
Through the strengths of its management team, TMS provides you with the best of both worlds – big company experience in an entrepreneurial environment.
Our top executives bring the single-most important ingredient a consulting partner can bring to an opportunity – experience from your side of the table.
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Guy M. Amato
President & CEO
Guy Amato joined TMS Health in 2002 as Vice President and General Manager and subsequently assumed the roles of President and CEO. A two-decade veteran of pharmaceutical sales and marketing for companies such as Glaxo Wellcome and Wellpoint Health Networks, Guy brings a razor-sharp sensibility to the helm of TMS. An expert in DTC, professional and e-Business marketing principles, he has a broad grasp of the industry and remains on the cutting edge of this rapidly evolving business environment.
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Rod Leach
Chief Operating Officer
Rod has 20+ years experience in the call center / customer contact industry (inbound, outbound, email, and chat media), in both captive (in-house) and outsource (BPO) companies, supporting industries spanning, technology, telecommunications, wireless, internet service providers (ISPs), consumer packaged goods, insurance, travel, medical, automotive, financial services, media and retail industries. Prior to joining TMS Health, Rod served as Senior Vice President for Sitel for over five years. While at Sitel, Rod had direct responsibility for seventeen contact centers (7,000 associates) as well as client relationships spanning multiple industries (inbound and outbound). He also served as Executive Vice President of Operations for Service Zone where he was responsible for all day to day activities (Operations, Client Services, Information Technology, Project Management and Facilities) for nine contact centers within the US and Philippines. Prior to joining Service Zone, Rod was Director – Technical Support with responsibility for service delivery across all product lines to the company's Fortune 1000, State/Education and Federal Government verticals.
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Marcellus Foulke
CIO
Marc has over 17 years of information technology and call center technology experience. Marc worked for 15 years at Telerx, most recently serving as VP of New Technology. Marc managed infrastructure, internal business systems and technology development. He is highly regarded as a mentor for his team and as true partner to his clients. A creative problem solver, Marc was responsible for several award-winning industry innovations in the customer care/customer service arena. Marc has a Bachelor of Science in Electrical Engineering from Norwich University.
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Anne Dieffenbacher
Executive Vice President of Client Services and Operations
Anne joined TMS Health’s business development department in 2000 and was responsible for healthcare and pharmaceutical teleservices sales efforts. In 2004, Anne was promoted to SVP, Client Services after acting as VP of Client Services for three years before being promoted to EVP of Client services & Operations in 2007. In her role, Anne is responsible for managing TMS Client Services Management, Operations and Training & Quality for both the Boca Raton and Johnstown contact centers. Anne is responsible for managing all call center program operations, including staffing, productivity and ensuring that client and internal goals are met. Prior to joining TMS, she was Vice President, Client Services for Telerx’s Medical Marketing Services Division. In that position, she was responsible for the implementation, execution and overall management of Pharmaceutical and Healthcare programs. Anne also spent time at ICT. Anne’s 17 years of experience in the pharmaceutical call center arena brings high value to both the organization and our clients. Her expertise combined with a can-do attitude makes Anne an invaluable responsive partner. Anne earned her Bachelor of Science from the Philadelphia University in Philadelphia, Pennsylvania.
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