Technology is an enabler in driving call center efficiencies, scalability and customer satisfaction. Having the right tools is important. Knowing how to utilize them is essential.

TMS provides the following connectivity capabilities:

• FTP and Secure FTP
• Web services over HTTP or HTTPS
• LAN to LAN Connectivity through a variety of options
• Private VPN
• VPN over Public Internet
• Point to Point Solutions
• MPLS / Frame relay

The TMS telephony solution includes the United Carrier Networks (UCN) hosted telephony which delivers:

• Network level call queing- complete scalability
• Dynamic call routing by location, type, availability, and agent skillset – direct calls anywhere/anytime
• Integrated, web-based reporting providing clients real time information
• CTI Screen pops, to present customer information with the call, automatic dialing, passing collected data between the IVR and the agent
• Preview and predictive dialing solutions to drive efficiencies
• inContact® suite of pre-integrated, contact-center applications hosted within the network including
  • IVR with Speech Recognition
  • Workforce Management
  • Call Recording
  • e-Learning
  • Echo Customer Surveys
  • At Home Agents

Whether your team is in a single, multiple, AtHome or combined environment the TMS Health solution creates a single, dynamic agent workforce.